Refund Policy

At DIGINOVELTY, we strive to provide our customers with innovative and practical products that meet their everyday needs. We understand that sometimes issues may arise with your purchase, and we want to ensure that you have a clear understanding of our refund policy.

Photos or Videos for Damaged Items

If you receive a damaged item, we kindly request that you provide us with photos or videos as evidence of the damage. This helps us assess the situation and provide you with the appropriate solution. If photos alone cannot prove the damage, please upload a video to support your claim.

Refunds for Fragile Products

For fragile products, we highly recommend opting for a refund. We understand that accidents can happen during the shipping process, and we want to ensure that you receive a satisfactory resolution. By choosing a refund, you can be confident that your concerns will be addressed.

No Refunds for Damaged Packing Boxes

Unfortunately, we cannot offer any refunds or other after-sale services for damaged packing boxes. Due to the long-distance international delivery, the condition of the packaging may deteriorate. However, rest assured that we take great care in packaging our products to minimize any potential damage during transit.

Complaints and Disputes for Ordinary Electronic Products

For ordinary electronic products, we kindly request that customers file a complaint or open a dispute within 15 days after the packages are delivered. This timeframe allows us to promptly address any issues and provide you with a satisfactory resolution. We value your feedback and want to ensure your complete satisfaction with your purchase.

Thank you for taking the time to understand our refund policy. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you and provide the best possible shopping experience.